Shipping Policy
Welcome to Lumbini Jewelry! Our goal is to make your online shopping experience as seamless and enjoyable as possible. Please find below our shipping policy, detailing costs, deadlines, handling of unreceived packages, as well as the cancellation or modification policy.
Delivery Areas
We are happy to ship our products to Europe as well as the United States. If your country is not listed at checkout, please feel free to contact us, and we will do our best to find a solution.
Shipping Costs
Shipping costs are calculated based on your specific location. An indicative amount will be displayed, but please note that this amount may vary depending on the precise delivery location. Exact costs will be available at checkout so you are informed before finalizing your order.
Please note that we offer free delivery for all orders over 80 euros. This offer will be automatically applied at checkout.
Delivery delay
We aim to process and ship all orders within 5-7 business days. Delivery times may vary depending on your location. Please find below a general estimate:
- Standard delivery: 5 to 7 working days
Order tracking
Once your order has been shipped, you will receive a confirmation email including tracking details. You will also be able to track the status of your order by logging into your account on our website.
Package not received
If you have not received your package within the stated time frame, please contact us immediately at info@lumbinijewelry.com. We will work quickly to resolve the issue and locate your order.
Cancellation or Modification Policy
If you need to cancel or change your order, please contact us within 6 hours of your purchase. We will do our best to accommodate your request, but this will depend on the processing status of your order. Please contact us at info@lumbinijewelry.com for any cancellation or modification requests.
Return policy
If for any reason you are not completely satisfied with your purchase, please visit our [Return Policy] page for detailed information on how to return an item and our refund policies .
Customer service
Our dedicated customer service team is here to answer all your questions. You can contact us by email at info@lumbinijewelry.com. We are committed to providing exceptional service and quickly resolving any issues you may encounter.
We sincerely appreciate you choosing Lumbini Jewelry for your online shopping needs. We look forward to providing you with exceptional service and meeting all your expectations.