Privacy Policy

Exelle Gems Co., Ltd. Privacy Policy

Last updated: November 21, 2023

This Privacy Policy describes how Exelle Gems Co., Ltd. (the “Site”, “us”, “us”, or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase at https://lumbinijewelry.com/ (the “ Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether you are a customer, website visitor, or other person about whom we have collected information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms and conditions, and protect or defend the Services, our rights and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our website and use our Services. When we use the term “personal information,” we refer to information that identifies you, about you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information you provide directly to us

Information you submit directly through our Services may include:

Basic contact information, including your name, address, telephone number, email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, telephone number.
Account information, including your username, password, security questions.
Purchasing information, including items you view, put in your cart, or add to your wish list.
Customer support information, including information you choose to include in your communications with us, for example, when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address and other information about your interaction with Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

Companies that support our website and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account number, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services to you that you have requested, in order to fulfill our contract with you.
When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using technologies online tracking such as pixels, web beacons, SDKs, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for the policies or practices of third parties. For more information, see the Third Party Websites and Links section below.

How we use your personal information

Provision of products and services. We use your personal information to provide the Services to you in order to fulfill our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, your purchases, your returns, your exchanges or other transactions, create, manage and otherwise manage your account, arrange delivery, facilitate returns and exchanges, and allow you to post reviews.
Marketing and advertising. We use your personal information for marketing and promotional purposes, including to send marketing, advertising and promotional communications by email, SMS or postal mail, and to show you advertisements for products or services. That